Refund policy

Effective Date: September 2026

At AuraWigs, we are dedicated to providing our global customers with premium-quality wigs, hair extensions, and men's hairpieces. We want you to be completely satisfied with your purchase. If you are not satisfied, our Refund & Return Policy outlines the conditions and steps for returning or exchanging an item.

1. Return Eligibility & Timeframe

Due to the intimate and personal nature of hair products, strict health and hygiene standards apply:

Return Window: You must request a return or exchange within 14 calendar days from the date your order was delivered.
Product Condition: To be eligible for a return or refund, the item must be in its original, unused, and unworn condition.
- The hair lace must not be cut, styled, dyed, or altered in any way.
- All original tags, packaging, labels, net, and protective bags must be intact.
- Products that have been washed, worn, or tried on directly without a wig cap are non-returnable due to hygiene regulations.
Non-Returnable Items: Final sale items, customized wigs, and gift cards are non-refundable.

2. Damaged, Defective, or Incorrect Items

We inspect all orders thoroughly prior to shipment. However, if you receive a damaged, defective, or wrong item:

Contact us within 48 hours of delivery at help.aurawigs@gmail.com.
Provide your Order Number along with clear photos and/or videos showing the defect or wrong item received.
Upon verification, we will send a free replacement or process a full refund at no extra cost to you.

3. Return Process

To initiate a return or exchange, please follow these steps:

Request Authorization: Email our support team at help.aurawigs@gmail.com with your order number and the reason for the return.
Review & Approval: Our team will review your request within 24–48 business hours and provide you with a Return Authorization and destination warehouse address.
Pack & Ship: Securely package the product in its original condition. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (damaged/incorrect item).
Tracking Requirement: We strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a valid tracking number.

Note: Please do not send returned items back to the address listed on the package without prior authorization from our team.

4. Exchanges

If you wish to exchange an item (e.g., for a different length, shade, or style), the fastest method is to return the original item following our return approval process. Once the return is accepted and inspected, you can make a separate purchase for the new item.

5. Refunds & Processing Time

Inspection: Once your returned package is received at our facility, our team will inspect the item within 2–3 business days.
Notification: We will notify you via email regarding the approval or rejection of your refund based on the condition of the returned item.
Credit Transfer: If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment (Payoneer, Credit Card, or Crypto Wallet) within 5 to 10 business days, depending on your payment provider’s processing times.

6. Order Cancellations

Orders can be canceled or updated within 12 hours of placing the order before processing begins. Once an order has been fulfilled or dispatched to our logistics partners, it cannot be canceled and must follow the standard Return Policy.